Refund Policy

This Refund Policy applies to all digital marketing and digital services provided by Digital Waqt Marketing (“Digital Waqt”, “we”, “us” or “our”) through the website www.digitalwaqt.in.

Brand: Digital Waqt. Owner: Vinay Kumar Gupta. Business: Digital Marketing Agency. Email: digitalwaqtstore@gmail.com.

We encourage every client to read this policy carefully before making a payment. By using our services, you agree to the terms of this Refund Policy.

Digital Waqt provides digital marketing, website development, SEO, branding, AI automation, WhatsApp marketing and related digital services. These services require planning, strategy, resource allocation and often immediate deployment of third-party resources such as advertising budgets, tools, domains, hosting and software subscriptions.

Because of the nature of digital services, work may begin immediately upon payment or signed approval. Once execution has started, it may not be possible to recover time, resources or third-party costs already spent.

Every refund request is reviewed individually on a case-by-case basis. Refund eligibility depends on the project status, work completed, payments already made to third-party providers and the terms agreed upon in the proposal.

• If the project has not yet started, a refund request may be considered after reviewing the project status.
• If the project or service has already started, refunds are generally not applicable.
• Partial refunds may be considered only if a significant portion of the agreed scope has not been delivered.
• Any approved refund will be processed through the original payment method.

The following are generally non-refundable once initiated or incurred:

• Project execution, campaign setup, website development, creative work, SEO work or any agreed service that has already started
• Third-party advertising spend, including Meta, Google or other platform ad budgets
• Domain registration, hosting, server, cloud, software subscription and tool costs
• Platform fees, payment gateway charges and any taxes already remitted
• Services delivered in full or milestones that have been approved by the client

Clients will be provided with a clear breakdown of non-refundable costs when a refund request is reviewed.

Digital Waqt reserves the right to approve or reject refund requests after reviewing the project history, communication, completed work, payments made and any third-party commitments already entered into.

To request a refund, clients must contact us in writing at the email address below with the following details:

• Registered name and email address used during the engagement
• Invoice or transaction reference
• Reason for the refund request
• Any supporting documents or communication history

We aim to respond to refund requests within a reasonable time and will communicate our decision clearly in writing.

Clients are responsible for providing accurate project details, timely feedback, approvals and all required materials at the start of the engagement. Refund requests arising from delays caused by the client, including missing information or late approvals, will not be entertained.

Clients must also review and approve proposals, quotes, timelines and deliverables before work begins. Once approved, the project is considered active and subject to this Refund Policy.

Payments are securely processed through Razorpay. If a refund is approved, it will be initiated to the original payment method used by the client.

Refund processing may take approximately 7–10 business days depending on the payment provider, bank or financial institution. We are not responsible for delays caused by payment gateways, banks or third-party processors once the refund has been initiated.

If you have any questions about this Refund Policy or would like to request a refund, please contact us: